I recently subscribed to Globelines Broadband. After two weeks of waiting, the technical staff connected me to the world wide web. The internet is quite essential because I use it to edit things for work. It was working fine until four days after when I got disconnected with no apparent reason. I called their hotline and got their generic apologies and got their generic answers - they will file a report to the technical support and I will need to wait 24 to 48 hours to get a reply. I got none.
I even went to the Globelines office at Festival Alabang several times to air my grievances. I also got their generic answers. But they can call the technical crew directly and that’s a good thing, right? They explained to me that they need to call my house first before they get to visit - that’s their protocol. It took them 17 days before they called and promised to visit the next day. As usual, they didn’t.
The last thread of my patience was broken and eventually terminated the service, which I should have done earlier. That was my regret.
6 Comments
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Postscript: Globelines went to my house and fixed the modem on Holy Thursday. Now, I’m keeping the service with Globe and haven’t activated SmartBro which sent the activation SMS on Black Saturday.
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My connection has been running on super slow for 3 weeks now. Funny thing is it slows down around 8:00pm - I suppose when call center agents start working on their east coast accounts. Clearly a case of bandwidth throttling where Globe redirects precious bandwidth to higher demand, higher paying customers such as the call centers. Should be ok though, except they are using bandwidth previously allocated to a customer segment to serve another - most people would call this stealling!
Well, these people obviously do not know the power of the consumer… so send your hate mails to the bosses of Innove…
dexter.bautista@innove.com.ph, boboy.romero@innove.com.ph, tinamarie.ortiz@innove.com.ph, customercare@innove.com.ph, allan.cuevas@innove.com.ph, gil.genio@innove.com.ph, annalee.guevarra@innove.com.ph, marko.ureta@innove.com.ph, lino.cuachon@innove.com.ph, maremee.velez-matinong@innove.com.ph, cherryann.francisco@innove.com.ph, cocoy.claravall@innove.com.ph
???
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Yeah, I also notice that. Actually it starts as early as 7pm.
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actually were about to disconnect the service from globe because it really sucks….just imagine we never ever use the service properly,,,its either we are not recieving incoming calls, or the internet connection is too slow and yet we are getting monthly bill and paying it on time,,we deserve good service since we pay good.
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Actually my globelines sucks also. I alway experience no dial tone, no/slow internet or sometimes no connection at all eversince my line was connected. I alway report this matter thru e-mail, by calling them or by personally appearing at innove office but like their internet service, they are very slow in their response. Their technical team is very poor in solving the problem. Actually, we are paying then a flat rate for a defective broadband and telephone service, to our damage and prejudice. Maybe its about time to bring the nmatter to DOTC and NTC for appropriate action.
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same here.. is there anything we can do? i’d like to file formal complaint but im not sure where to start.